At Level Rods, we want to make sure we take care of our customers. We take every effort to ensure you are getting the highest level of customer service in case there is a problem with your rod. Level Rods come with a one year limited warranty which covers craftsmanship and material defects. The warranty applies to only the original owner of the rod. Proof of purchase is required for all warranty claims. Damage to rods caused by normal wear and tear, abuse, modifications, and accidents will not be covered under the full warranty. However, Level Rods also offers a one year "Hard Luck" warranty that will replace your rod at half of retail cost when damaged accidentally, not due to craftsmanship or material defect. Rods that have been discontinued will be replaced by the closest current model.
To process a full warranty, you will need to send your rod back with proof of purchase to the address below. Hard luck warranty claims will also require a check for half of the retail cost plus 20 dollars for shipping and handling. For international returns, please contact Level Rods for shipping costs.
Please allow 2 to 3 weeks for warranty returns.
185 North Shore Dr.
Prosperity, SC 29127